How to change the reward, the stamps or the design when you already have customers
Updated 7 November 2026 · 2 min read · By Diego, founder of Loyaltygo
In short
You change whatever you want in “Design card” and tap “Update my customers’ cards” so it reaches the cards they already have in their Wallet (up to 3 times an hour). Each customer’s stamps and points stay exactly as they are.
What should I keep in mind?
- If you lower the “Number of stamps” below what a customer already has, their card shows the reward as ready and doesn’t add more until they redeem it.
- If you switch from “Classic” to “Points” (or the other way round), the same number is read in the other unit: 8 stamps become 8 points. The editor warns you first.
- “Challenges” can only be turned on or off while the card has no customers.
Frequently asked questions
Do customers lose their stamps when I change the design?
No. The design changes and the stamps stay.
Where is the editor?
In the dashboard, in “Design card”. It’s step by step in how to create your card.