Cookie policy

This is a translation for convenience. In case of any discrepancy, the Spanish version prevails.

A cookie is a small file that a website stores in the browser. Loyaltygo uses only its own cookies that are necessary for the service to work: no analytics, advertising or profiling cookies are used, and that is why no consent banner is shown (Article 22(2) of the LSSI).

Cookies that are set

• Business session (cookies named sb-…-auth-token): they keep the business owner identified while using their dashboard. They expire when logging out or when the session expires.
• Sign-up in progress (signup_pending): remembers for a few minutes that there is a half-finished registration, so that it can be resumed after confirming the email.
• Sign-up origin (signup_ref): only when signing up with Google, remembers for half an hour which link the registration was started from (for example, that of a business that recommended it), because going through Google loses that information. It is deleted when the account is created.
• Scanner access (one signed cookie per business): remembers that the team PIN has already been entered on that device, so that it is not requested on every scan.
• Currency (lg_moneda): only if you choose a currency in the price selector, remembers it for one year to show you the prices in it.
• Language (lg_idioma): remembers whether you view the website in Spanish or in English; for one year if you choose it in the selector, and until you close the browser if you open the English version.

None of these cookies is shared with third parties or used to track browsing outside the website.

Third-party cookies

The payment gateway (Paddle) may set its own cookies when a business owner opens the payment window from their dashboard, and they are necessary to complete the transaction. They are not loaded on the rest of the website or on the pages seen by end customers.

The cards are stored in Apple Wallet or Google Wallet, which are phone apps and do not use browser cookies.

Visit measurement, without cookies

To know how many people visit the public website and the sign-up, and where they come from, Vercel Web Analytics is used. It does not set cookies or store anything in the browser: it counts visits with an identifier that is calculated on the server, is discarded after 24 hours and cannot be used to track anyone across other websites. It is not used in the businesses’ dashboard, in the scanner or in the form for each business’s customers.

How to delete them

Any browser lets you view and delete the stored cookies from its privacy settings. If the session cookies are deleted, you will need to log in again and re-enter the team PIN.

Questions

For any question about this policy: soporte@loyaltygo.io. More information about the processing of data in the privacy policy.